Privacy Policy

Effective Date: 15th December 2024

At Gigaat, your privacy is really important to us. This Privacy Policy tells you how we collect, use, and keep your personal info safe when you use our website or our apps on iOS and Android.

1. Information We Collect

1.1 Account Information

• Name, email address, username, and password during registration.
• Payment details (processed securely via WooCommerce).

1.2 Usage Information

• Data about your interactions on the platform, including job postings, messages, and completed projects.
• Device information, such as IP address, browser type, and operating system.

1.3 Transaction Data

• Payment history and gig-related transactions processed through WooCommerce.

1.4 Mobile App Data

• App usage statistics and crash reports for iOS and Android applications.
• Media files (photos or videos) you choose to upload from your device's library for enhancing your profile or showcasing your work.

2. How We Use Your Information

• Provide and enhance our platform services.
• Process payments securely via WooCommerce.
• Communicate with you about updates, promotions, and support inquiries.
• Ensure compliance with legal and regulatory requirements.
• Allow you to upload media from your device’s library to create a richer profile and project showcase.

3. Sharing Your Information

We do not sell or trade your personal information.

• With Service Providers: Information is shared with trusted third-party providers (e.g., payment processors) to facilitate transactions. Media files may be stored on cloud services for delivery and performance optimization.
• Legal Obligations: Data may be disclosed if required by law or to protect Gigaat’s legal rights.

4. Cookies and Analytics

4.1 Cookies

• Cookies are used to enhance your browsing experience and analyze site traffic.
• You can manage or disable cookies through your browser settings.

4.2 Analytics

• We use analytics tools to gather data about app and website performance.

5. Data Security

• Gigaat uses encryption (e.g., SSL) and WooCommerce’s secure infrastructure to protect your data.
• Sensitive payment information is processed by PCI-compliant providers and not stored on our servers.
• Uploaded media are stored securely with strict access controls.

6. Your Rights

• Access and Correction: Request access to or correction of your personal data.
• Deletion: Request the deletion of your account and associated data by contacting privacy@gigaat.com.
• Marketing Preferences: Opt-out of marketing communications at any time.

7. Retention of Data

We retain user data only as long as necessary to fulfill the purposes outlined in this policy or as required by law, including media files uploaded to your profile or projects.

8. How to Delete Your Account

If you want to delete your account, here's what you do:

For iOS and Android App Users:

• Click on 'Your Profile' at the right side of your screen to open menu.
• Select Settings.
• Now select Account Settings.
• Scroll down to Account Deactivation section and deactivate to delete your account.

For Web Users:

• Go to this website: https://gigaat.com/my-account/wpf-delete-account/.
• Enter your password to confirm you want to delete your account.

After you delete your account, we'll remove your personal info, gig history, messages, and any pictures or videos you've uploaded. But remember:

• We might keep some info for legal or business reasons, like records of your payments for taxes.
• It might take up to 30 days to completely remove all your data.

If you need help or want to delete your account another way, just go to our messaging platform and contact support from the contact support tab.

9. Children’s Privacy

Gigaat isn't for kids under 18. We don't collect their personal info on purpose.

10. Changes to This Policy

We might update this Privacy Policy from time to time. We'll tell you about changes on our site and apps. If you keep using Gigaat, that means you agree to the new policy.

11. Contact Information

If you have questions about privacy, please contact us:

• Email: privacy@gigaat.com
• Website: https://gigaat.com